Shipping & Returns
Our aim at Fizz is to keep all our customers happy. If you do wish to return anything we ask that you fill in the returns form that was sent to you with your original purchase. We will issue you with a refund for your returned products when you return your items to us in their original condition within 14 days of your dispatch confirmation. We would also ask that all tickets remain attached to the garment if you wish to return.
From the day you receive your items you will have a maximum of 15 days to return for a refund.
Postage and packaging prices will be added to the price of the garment at the checkout. Our postage costs excludes returns.
If an item is defective, you may be issued with a refund or it can be exchanged for a new product which will be shipped to you at no additional cost. Please send us an email to firstname.lastname@example.org stating the issue with your garment and whether you would like a refund or a replacement. We will be in touch with what refund or exchange you are entitled to within 10 days of receiving your returned package. If an item is defective we will refund you in full, including a refund for the delivery charges for sending the item. If there is more than the faulty item in the returned package we regret to inform you that the delivery charge will not be refundable.
Please return unwanted garments to our Hyde branch;
Fizz Fashion Hyde
35-37 Clarendon Place
Exchanging online items in the stores is not a problem but if you (or the recipient of the order) chooses to do this we will need all the paperwork that is included in the order package to accept the exchange; especially the Returns Form. All the tickets will need to remain attached to the garment if you wish to do this and the items must be returned within 21 days of your dispatch date. Please note the stores can not offer refunds for online purchases. Online refunds have to be processed by the online team.
Please contact us at email@example.com if you have any further questions concerning this issue.