Frequently Asked Questions

How fast will I receive my order?

We aim for a despatch time of 1-2 working days, so your item should be with you within 5-10 days but please allow 14 days during busy posting periods. 

Can I change or cancel my order once it has been placed?

We want you to be completely satisfied with your purchase. From the time of purchase you have 24 hours to cancel or change your order by emailing cancellationsandreturns@fizzfashion.co.uk.

What is your returns policy?

Our aim at Fizz is to keep all our customers happy. If you do wish to return anything we ask that you provide a copy of the order email that was sent to you with your original purchase. We would also ask that all tickets remain attached to the garment if you wish to return. If an item is defective it can be exchanged for a new product which will be shipped to you at no additional cost.

From the day you receive your items you will have a maximum of 15 days to return for a refund.

Postage and packaging costs are included in the prices of all products but excludes return items. Please send any returns to our Hyde store. 

Can I return to store? 

Exchanging online items in the stores is not a problem but if you (or the recipient of the order) chooses to do this we will need all the paperwork that is included in the order package to accept the exchange; especially the Returns Form. All the tickets will need to remain attached to the garment if you wish to do this and the items must be returned within 21 days of your dispatch date. Please note the stores can not offer refunds for online purchases. Online refunds have to be processed by the online team. 

Please contact us at cancellationsandreturns@fizzfashion.co.uk if you have any further questions concerning this issue.